Capital Prosthetic & Orthotic Center
Industry: Healthcare Provider
Location: Columbus, OH
Reaching out
Columbus-based Capital Prosthetic & Orthotic Center prides itself on delivering quality care from seven offices in Ohio and Tennessee. When the Center’s main corporate office outgrew its phone system, it turned to PRO OnCall for help, but with two caveats: it wanted to reuse as much equipment as possible and position itself for IP Voice in the future. The Center also took advantage of PRO OnCall’s ‘Small Office Network Analysis’ to see how it could improve its IT environment.
The diagnosis
The network analysis revealed outdated servers and operating systems lacking the horsepower to run today’s advanced applications. Even with constant patching, the Center endured frequent server crashes that were disrupting operations and causing support costs to skyrocket. With inadequate voicemail, conferencing and presence capabilities, the phone system was bogging down patient and staff communication. Even phone system administration was difficult and required outside assistance. Over the years, the IT environment had become unstable and the phone system was outdated. Both had become increasingly expensive to maintain.
The cure
PRO OnCall implemented HP servers running Microsoft Small Business Server with Terminal Services to give the Center improved IT performance, expandability and availability. Remote users can access the servers and applications wherever they are working. PRO OnCall’s IT network configuration enabled centralized control and simplified maintenance, which drastically cut the Center’s IT support costs. PRO OnCall also designed and implemented a Toshiba CIX100 at the Center’s main office and smaller yet scalable systems to integrate from other offices, therefore providing access to much needed features like 8-party conferencing with amplification, voicemail, call recording, presence, and web-based administration.
A new day
Like many businesses, Capital Prosthetic & Orthotic Center’s technology environment evolved with incremental upgrades and patches that never quite caught up to the demands of faster, evolving applications. After PRO OnCall’s comprehensive analysis and improvements, the Center now enjoys a stable technology environment that can support heavier demands. Although the Center purchased 15 digital phones, it was able to reuse many of its existing phones. With the new CIX phone systems, the Center has an upgrade path to IP Voice in the future. In subscribing to PRO OnCall’s IT Partnership support service, the Center has single point-of-contact access to specialists who can respond quickly to any network problem. Now the Center can serve patients without worrying about the day-to-day reliability of technology or escalating IT support costs.