Butler Heating & Air Conditioning
Industry: HVAC Solutions Provider
Location: Dayton, OH
Decades of service
From modest beginnings in 1949, Butler Heating & Air Conditioning Company has grown into one of the largest, most respected companies in metropolitan Dayton and the Miami Valley. Focused on continuous improvement, Butler invited PRO OnCall to perform a ‘Small Office Network Analysis’ to assess their information technology and internal practices. The results of the analysis would help the company identify critical immediate needs and better address long term goals.
Potential problems
The analysis revealed several areas that needed attention. First, the analysis found IT equipment no longer being supported by manufacturers. Tapes were being used for data backup, but the manual process made management both time-consuming and unreliable. Butler’s antivirus software had expired, leaving workstations vulnerable. Some software brought into the company for personal use was not licensed properly, exposing the company to legal risk. The analysis also found no documented disaster recovery plan. Between Butler and the PRO OnCall Team, discussion uncovered that the aging phone system could not support the features needed by the Butler staff, such as the ability to record calls, support voice mail and staff mobility, or screen incoming calls from curious competitors.
Real solutions
PRO OnCall replaced older, at-risk workstations with new Dell machines and a proper Microsoft licensing plan to dramatically improve task speed and reliability. Data backup was automated, sending data to disk for easy, error-free restoral with offsite rotation. This was paired with a concrete testing schedule as part of recovery planning. In addition to preventive care with data backup, PRO OnCall implemented enterprise-level antivirus protections and regularly-scheduled network maintenance to further reduce vulnerabilities. A Vertical Vodavi Starplus STSe phone system was set up to deliver powerful, enterprise-class communications features, including call screening, wireless phones for mobility, unlimited mail boxes, and up to 200 hours of recording capacity.
Adding it up
Like many businesses, Butler had never performed a thorough IT and process analysis. As hardware and software were added over the years, the company did not have a full grasp of its IT environment. With the information revealed by PRO OnCall’s ‘Small Office Network Analysis’, Butler now has an optimally productive, stable and secure IT environment to support the company’s continued growth. By opting for PRO OnCall’s IT Partnership support service, Butler has a one- stop-shop help desk staffed with specialists who are capable of responding to both voice and data questions or unforeseen problems. With PRO OnCall as its technology partner, Butler is assured of getting the most from its new technology investments, keeping its technology environment up to date, and providing uninterrupted quality service to its customers.